FAQ’s

Frequently Asked Questions

Take a look below at some of our most frequently asked questions and you may find the answer to your question. If not, call us on 01482 247505.

1. What Happens When We Need To Call Out An Engineer?

There are two ways you can do this. If you have an account on the Flex Hub online system, then you can report the job on there and our operations team will make contact and arrange for an engineer to visit site. Alternatively, you can call us on 01482 247505.

2. Who Will Undertake The Work?

At Flex we employ a wide range of engineers covering a large number of trades. We always allocate the best engineer for the job whether the work is electrical, plumbing, gas, joinery, fire safety, windows and doors, kitchen fitting, bathroom installers, roofers etc.

3. What About ‘Out of Hours’ Or Emergency Problems?

For urgent issues we do have an out of hours service. You would need to call our office on 01482 247505 and if the call is made outside of normal working hours then you will be provided with a mobile number to contact. Once a call is made to our out of hours mobile then a voicemail will need to be left detailing the problem, we will then make contact once we have arranged for the correct engineer to attend.

4. How Much Does The Service Cost?

We provide quotations for all work that we carry out.

5. How Far Will You Travel?

We cover Hull and East Yorkshire predominantly, but we do travel further afield for certain contracts that are nationwide.

6. What Type Of Work Will You Undertake?

We carry the following work:

Compliance:

  • Fire Extinguisher Servicing
  • Fire Extinguisher Supply
  • Fire Risk Assessments
  • Fire Training
  • Electrical Installation Conditional Reports
  • PAT Testing
  • Fire Alarm Testing
  • Fire Alarm Repairs
  • Fire Alarm Supply & Fit
  • Emergency Light Testing
  • Emergency Light Repairs
  • Emergency Light Supply & Fit

    • Construction:

  • New Builds
  • Domestic Extensions
  • Property Refurbishments
  • Kitchen Supply & Fit
  • Bathroom Supply & Fit
  • Commercial & Industrial Extensions
  • Garage Conversions
  • Loft Conversions
  • Steelwork
  • Groundworks
  • Driveways
  • Roofing
    •

    Maintenance:

  • Gas/Central Heating including Boilers
  • Plumbing
  • Joinery
  • Electrical
  • Flooring (Carpets, Vinyl & Laminate)
  • Damp Proofing
  • Locksmith
  • Painting & Decorating
  • Windows & Doors
  • Plastering
  • Gardening & Waste Removals
  • General Handyman Services
    •

    7. What Is The Typical Response Time To A Job?

    We will make contact to book a job within 24 hours of receiving a job request. As with all work we aim to provide a quick turnaround for the client and all the timescales are fully communicated with the client.

    • Emma SB Nicholson

      These guys are AMAZING! They looked after my renovation job from start to finish with unfaltering professionalism. What could have been a stressful few months was actually a breeze for me because I really didn’t need to worry about a thing. I had absolute faith and trust in these guys and the finished product speaks for itself. They turned my vision into reality and created the most stunning pole dance studios for my students and myself to dance in. I highly recommend the Flex Group and cannot praise them enough for what they’ve done!

      Emma SB Nicholson
    • Andy Steele

      I’ve used Flex both personally and for my business for numerous projects and can thoroughly recommend them. They are reliable, sensibly priced, trustworthy and master craftsmen and seem to have all areas of maintenance and construction covered.

      I have used them for everything from small maintenance projects to the complete refurbishment of our grade 2 listed Georgian offices in Hull City Centre plus plenty in between with all jobs being completed on time and in budget and look forward to using them for our next refurbishment shortly.

      Andy Steele